Real Results for Real Businesses
Discover how we've helped companies across industries transform their communication systems, reduce costs, and improve customer satisfaction with our proven solutions.
Start Your Success StoryClient Success Stories
See how our solutions have delivered measurable results and transformed businesses across different industries.
Manufacturing & DistributionL.STROETMANN Group
Challenge
Complex multi-location communication system with outdated infrastructure
Solution
Implemented unified Twilio Flex platform with AI-powered routing and analytics
Results
- 60% reduction in call handling time
- 98% customer satisfaction increase
- 40% cost savings on telecommunications
“HeyHo Systems transformed our entire communication infrastructure. The results exceeded our expectations.”
— Operations Director, L.STROETMANN Group
Global Benefits & Loyalty PlatformmyWorld Solutions
Challenge
Operating in 50+ countries with an outdated contact center that looked 'like playing on a Gameboy 20 years ago'. myWorld needed modern channels, AI chatbot capabilities, and scalable customer service for their global benefits program serving millions of shoppers worldwide.
Solution
As Twilio's most experienced implementation partner in Europe, HeyHo Systems migrated myWorld to Twilio Flex, integrating it with their CRM and deploying an advanced AI chatbot. We achieved what seemed impossible - launching the chatbot in just 3 months instead of the planned 9 months.
Results
- AI chatbot handles 70% of customer chats (targeting 80%)
- 3-month implementation instead of 9-month timeline
- Centralized service operations across multiple countries
- Modern omnichannel support including WhatsApp and Telegram
- Significant cost savings through operational efficiency
“I believe that if we had chosen any other provider, we would not have been able to accomplish anything within three months. And it simply works, which is a significant advantage.”
— Michael Beisteiner, Head of International Service Support and Key Accounts, myWorld Solutions
Featured on Twilio's Official Customer Stories
HeyHo Systems is highlighted as the implementation partner in this official Twilio case study.
Read the full story on Twilio
Engineering ServicesTKE Group
Challenge
Emergency response system needed for critical infrastructure projects
Solution
Deployed 3CX with Twilio SIP trunking and emergency routing protocols
Results
- 99.99% emergency call reliability
- 5-second average response time
- Complete regulatory compliance
“Mission-critical reliability that we can depend on. The system has never failed us.”
— Project Manager, TKE Group
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