Privacy Policy

Introduction

At HeyHo Systems GmbH (“HeyHo”, “we”, “us”, “our”), we are committed to protecting your privacy and ensuring the security of your personal
information. This Privacy Policy outlines the types of data we collect, how we use it, your rights, and how we protect your data when you
use our AI-powered software and SaaS platform.

Data We Collect

We collect and process the following types of personal data: – Personal Information: This includes information you provide when creating an account, such as your name, email address, phone number, metadata (such as time and date of communications), and user interaction data. – Usage Data: Information related to your interactions with our platform, including logs, device information, IP addresses, browser types,
and usage patterns. – Payment Information: If you subscribe to our paid services, we collect payment details, which may include credit card information and
billing address. However, payment processing is typically handled by third-party providers, and we do not store your complete payment information.

How We Use Your Data

The personal data we collect is used for the following purposes: – Service Delivery: We use your information to provide, operate, and maintain our platform, including facilitating business communications
(via WhatsApp, SMS, etc.) and providing API services. – Account Management: To manage your user account, provide customer support, and send you important service-related notifications. – Personalization: We may use your data to tailor and improve your user experience, suggesting features or services based on your usage. – Billing and Payments: To process payments and manage subscription billing. – Security and Compliance: To ensure the security of our platform, prevent fraud, enforce legal terms, and comply with applicable legal
obligations. – Analytics and Improvements: We use aggregated usage data to analyze and enhance our platform, improve functionality, and develop new
features.

Sharing Your Data

We do not sell your personal information. However, we may share your data with third parties under the following circumstances: – Service Providers: We share data with third-party service providers that assist with hosting, data processing, payment processing, and
communication services (such as WhatsApp, SMS gateways, cloud providers). – Legal Compliance: If required by law or in response to valid legal requests, we may share your data with authorities or third parties
to comply with legal obligations or to protect our legal rights. – Business Transactions: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
Afterward, your data will be securely deleted or anonymized.

Your Rights

You have the right to: – Access: Request access to your personal data and obtain a copy of the information we hold. – Correction: Request correction of any inaccuracies in your personal information. – Deletion: Request the deletion of your personal data, subject to any legal or contractual retention requirements. – Restriction: Request the restriction of processing of your personal data in certain circumstances. – Objection: Object to the processing of your personal data for certain purposes, such as marketing. – Data Portability: Request a copy of your data in a structured, machine-readable format to transfer to another service provider.

Data Security

We use industry-standard security measures, such as encryption, firewalls, and access controls, to protect your personal data.
While we strive to protect your information, no security system is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

HeyHo Systems is based in Germany, and your data may be processed in countries outside the European Economic Area (EEA).
When we transfer data internationally, we ensure appropriate safeguards are in place to protect your personal data,
such as standard contractual clauses.

Third-Party Services

Our platform may contain links to or allow integration with third-party services (e.g., WhatsApp).
These third-party services have their own privacy policies, and HeyHo Systems is not responsible for the practices of these services.
We encourage you to review their policies before using their services.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyze website traffic, enhance user experience, and improve our services.
You can manage cookie preferences through your browser settings or opt-out of certain types of cookies.

Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children.
If you believe that we have collected data from a child under 16, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. W
e will notify you of any significant changes by posting the revised policy on our website or through direct communications.
Please review the Privacy Policy periodically to stay informed of any updates. If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please contact us at: HeyHo Systems GmbH Kurfürstenstr. 9b, 31275 Lehrte, Germany Email: hey@heyhosystems.com Phone: +49 5132 8533006 This Privacy Policy was last updated on 18.03.2024.